Who calls Lifeline?
Project Short Title | Project Number |
Project Coordinator
David Perkins
Chief Investigators
David Perkins
Associate Investigators
Marcella Barisic, Mahnaz Fanaian, Vijaya Manicavasagar
Rationale
Lifelne provides confidential advice and counselling to anonymous callers. It can only infer the needs of those counsellors and while it collects activity data has limited understanding of the needs of its clients. This empirical study interviewed clients over a 3 weekend period 24 hours per day to address these questions.
Aims
To examine the needs and views of callers to a Lifeline branch
Design and Method
Interview study
Key Publications
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